Microsoft 365 for Business

Course Overview

Microsoft 365 is far more than email and Office apps. This course shows you how to use the complete M365 ecosystem to communicate, collaborate, plan, and automate work — reducing email overload and improving team productivity. You will master Microsoft Teams for communication and meetings, SharePoint for document management and intranets, OneDrive for personal cloud storage, Planner and To Do for task management, Forms for surveys, and Power Automate for no-code automation. Ideal for teams moving from on-premises to Microsoft 365 or anyone who wants to get more value from their M365 subscription.

What You Will Learn

• Communicate and collaborate efficiently using Microsoft Teams channels and chats
• Organise and manage documents in SharePoint document libraries
• Manage personal files and share securely using OneDrive
• Plan and track team work using Microsoft Planner and To Do
• Collect data and run surveys using Microsoft Forms
• Automate repetitive tasks with Power Automate (no code required)
• Conduct effective online meetings and webinars in Teams
• Understand Microsoft 365 licensing, admin basics, and security features

Course Modules

• Microsoft 365 overview: apps, licensing tiers, admin centre introduction
• Microsoft Teams: channels, chats, calls, meetings, tabs and apps
• Teams best practices: channel structure, naming conventions, governance
• SharePoint Online: team sites, communication sites, document libraries
• SharePoint: metadata, versioning, permissions, search and web parts
• OneDrive for Business: personal storage, sync, sharing and co-authoring
• Microsoft Planner: boards, buckets, tasks, assignments and progress tracking
• Microsoft To Do: personal task management and integration with Outlook
• Microsoft Forms: creating surveys, quizzes, response analysis
• Power Automate: introduction to workflows — approval flows, notification flows
• Microsoft Viva: employee experience — Viva Connections, Viva Insights overview
• Security basics: sensitivity labels, data loss prevention basics, MFA
• MS-900 exam overview and practice questions

Who Is This Course For?

This course is designed for end-users, team leaders, executive assistants, and IT support staff who want to maximise the value of their organisation's Microsoft 365 subscription. It is also useful for business owners and managers setting up Microsoft 365 for their teams for the first time.

Prerequisites

Basic computer literacy and familiarity with Microsoft Office applications (Word, Excel, Outlook) is recommended. No prior Microsoft 365 or SharePoint experience is required.

Delivery & Access

• Blended, online, onsite or on-demand delivery — your choice of format
• Hands-on labs with real environments
• Instructor Q&A support for 30 days
• Verified certificate of completion by BITA
• Study guides, practice questions and reference materials included

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