Your learning experience matters to us. If you change your mind or need to withdraw from the course for any reason, we offer a hassle-free refund. You can find the full details of our refund policy below.
1 Money-Back Guarantee*
We are committed to delivering high-quality training. If you decide that this course isn't right for you, you can easily request a refund, subject to our standard cancellation conditions below.
* Conditions Apply — Cancellation & Refund Schedule
- Cancelled 1 week (7 days) or more before the scheduled delivery date — 85% of fees refunded.
- Cancelled 5 days before the scheduled delivery date — 70% of fees refunded.
- Cancelled 48 hours before the scheduled delivery date — 50% of fees refunded.
- Cancelled 24 hours before the scheduled delivery date — 25% of fees refunded.
- No refund will be issued if the scheduled delivery date has already passed.
Refund percentages are calculated on the net course fee paid, excluding any applicable taxes or third-party payment processing fees.
Lab costs & third-party materials: Any lab costs or third-party materials (such as courseware, exam vouchers, or cloud lab credits) that have already been purchased as part of the course fee are non-refundable, regardless of when the cancellation is made.
2 How to Request a Refund
To request a refund, please email us at refunds@bittrainingacademy.com with the following information:
- Your full name
- The email address used at the time of purchase
- The course or bundle name
- Date of purchase (if known)
Refunds are processed within 5 business days and returned to the original payment method.
3 Exceptions
Refunds will not be issued for courses that have been completed in full (100% progress recorded). If you believe there is an error, please contact us and we will review your case individually.